Service Plans
Service you can rely on.
Ask us about out Service plans to ensure no production underperformance through instrument down time
Service Plans
- Routine maintenance and calibrations visits
- Emergency troubleshooting and repairs
- On-site support from experienced service engineers
Training
- Onsite installation training sessions
- Bespoke training tailored around your specific applications
- Free technical support and advice
- Extensive online resources and documentation
Learn more“It was great to meet the team , very good to review the new machines you have and to share some best practices with others. I was also impressed you were able to calibrate our machine while we were on site, thanks to Jack & Ahmed!” – Eurotech
Financing
- Flexible financing to suit your needs and budget
- Affordable hire-purchase*
- 10 months interest-free option*
- Additional discounts on ex-demo stock
* Terms apply
Learn moreSpare Parts
- Quick turnaround on spare parts thanks to high availability
- Where other manufacturers can take weeks to import a part needed for repairs, we can do this in days
- Spare parts offered at a discount to Service Plan subscribers
Book a service
Maintenance Contracts - XRF
Bronze
Silver
Gold
Critical Examination (Radiation Check)
Certificate of Calibration
Routine Maintenance
Travel Costs
Telephone Support
Standard Remote Support (4 x 15 mins)
Replacement Parts Discount (5%)
Critical Examination (Radiation Check)
Certificate of Calibration
Routine Maintenance
Travel Costs
Telephone Support
Extended Remote Support (8 x 30 mins)
Replacement Parts Discount (10%)
Emergency Visit (1 x)
Critical Examination (Radiation Check)
Certificate of Calibration
Calibration Application
Routine Maintenance
Travel Costs
Telephone Support
Extended Remote Support (8 x 30 mins)
Replacement Parts Included
Emergency Visits (Unlimited)
Routine Maintenance
Service visit(s) will be made each year to carry out the manufacturer’s specified calibration, adjustments and servicing procedures. During the visit performance to original specification will be demonstrated and approval obtained from the owners representative. Critical examination performed to ensure radiation compliance. Service labour costs are covered by these contracts unless a clause for parts in addition to labour agreement (Gold) has been agreed, any replacement parts are charged as required. A report will be provided of any necessary preventative maintenance required if appropriate.
Emergency Repair
One or more visits (subject to contract terms) will be made each year at the owners instigation. Fischer Service personnel will normally discuss the problem by telephone and/or remote support (internet access required) to establish as nearly as possible the exact fault before visiting. The visit will be made as soon as reasonably possible after notification. After fault rectification satisfactory performance to original specification will be demonstrated and approval obtained from the owners representative. A report will be provided of any necessary preventative maintenance required if appropriate.