As part of its culture of Continuous Improvement, Fischer Instrumentation (GB), part of the global Helmut Fischer Group, set a plan to be more easily accessible for its customers and more centrally based in the UK, after being sited previously in the south of the country, in Hampshire.
The company has now completed a successful relocation to a new Customer Applications and Support Centre in Pershore, Worcestershire.
Darin Enefer, Fischer GB General Manager, explained more:
“We took the opportunity during the pandemic lockdown to step back from the business and make decisions that would help provide optimised customer service, whilst supporting our business growth ambitions.
We are pleased with our Pershore facility and welcome new and existing customers to discuss their measuring requirements and challenges, evaluate their materials and samples, try our range of measuring equipment, and participate in useful ‘hands-on’ learning workshops.”
The relocation has helped the company grow sales and this has been achieved through supporting clients in the Aerospace, Automotive, Engineering, Electronics and Precious Metals sectors, with high quality measuring solutions, supported by pro-active service and maintenance plans.
“We know from survey feedback how much our customers like collaborating with a supplier that has UK based service personnel, available parts, and country wide support. Customers can be supported on site or alternatively use our fully equipped Service Centre at Pershore.
We hope our new location will help to continue to support our customers and enable us to continue our current business uplift”
The Company
As a full-service supplier in the field of surface testing, Fischer has been developing instruments for non-destructive material analysis, coating thickness measurement and material testing since 1953.
Fischer offer a wide range of measuring devices for different industries: from simple handheld devices for quick testing on the go to fully integrated, high-end systems that automatically monitor your production.
Darin believes that the company is leading the way in terms of product quality and customer service.
“We have a high customer service orientation and a passion for helping the customer measure more accurately, more reliably, and efficiently. Our core values include Expertise and Passion, along with Trust and Commitment. These values help drive our behaviours and activities. The whole aim is to make our customer’s lives easier, underpinned by our Fischer mantra ‘‘Measuring Made Easy!”